Call Center Services
Call Center Services
We understand your business is unique and your support services may be as well. That's why we offer customizable service solutions that accommodate your service needs. As integrated brand ambassadors, our agents are multifaceted and offer a myriad of skills that will enhance your business operations.
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Whether they're on the phone, in a chat session or sending an email, your MYDCT 'DREAM' Team is highly equipped with the skills to provide a true customer experience. Your team is well versed in customer service support, sales, upsell or cross products and services, lead generation, technical support, account inquiries, and billing support.
REDUNDANT CALL CENTER SUPPORT
We understand your business may require the use of several partners. As a part of your team, we work to support everyone that's a part of it. Our redundant call center support system can be your back up when partner networks are tapped and they need a helping hand to capture the overflow.
QUALITY ASSURANCE & DEDICATED SUPPORT
To give your customers the dedicated attention they deserve, MYDCT can construct a team of agents including Level 1 & Level 2 supports, Supervisors, Quality Assurance Managers and Trainers that serve your brand exclusively.
SALES
Sales, is in our DNA. We consistently score as the top sales vendor for our clients, because we make your customers our customers. Infinity Support involves itself in all phases of Sales, incorporating best practices and offering feedback from “the front lines” to give you the best possible information in how our customers are responding to your product and sales message
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PHONE SUPPORT
Sometimes, we just need to talk to someone! In the midst of a question or concern, your customers just feel better hearing your voice and addressing their needs through natural human contact. Phone support is the richest form of communication we offer and the most impactful touch point to leverage and reinforce your brand's equity.
EMAIL SUPPORT & SOCIAL MEDIA RESPONSE
Customers aren't always in the mood to chat. They simply want to explain their question, need or concern in a detailed written request and move on. Email support is a great way to address your customer's needs through an email exchange that allows them to respond at their convenience
LIVE CHAT SUPPORT
Live Chat is growing more popular every day. After all it gives customers the instant gratification of a real-time response with the flexibility to engage and interact at their convenience.